Pinehurst Family Care Center at 8 Regional Circle, Pinehurst, North Carolina.

Great overall staff from front desk to health professionals; however, check in process and call in process is not organized or reassuring to me as a patient. The front office staff appear very rushed and understaffed. This is the key area of any business. How a patient/customer is treated at the initial greeting can make or break a company's reputation. Health care, in particular, is very personable. I am a new patient, and I follow with Tracey Phillips, and have for many years. I experienced a very long hold time when I called to verify my appointment time (for which I had received two letters of cancellation and appointment changes due to health professional scheduling, I assume). Upon arriving for my appointment, I sat and watched as the staff were doing all they could do to keep up with the phone calls, appointments coming and going and sign in and check outs. I was not even looked at, much less spoken to as I made my way to the sign in sheet. As a professional in administrative health care for over 23 years and now a business owner, I felt it was extremely important to share my experience with you. The key problem generally appeared to be not enough staff to support, mainly the phone calls and appointments and referrals. Certainly, once encountered with the staff, everyone was extremely kind but appeared frustrated. This made me very uneasy, as a patient, since I was concerned important issues might be missed.